Farmington utility billing moves online
Farmington residents now have a new option available for making payments on their city utilities. They can do it with the click of a button.
Earlier this month, the city of Farmington’s new online utility payment system, eUtilityBilling, launched on the city’s website. The program allows residents to pay any or all of their city utility bills online.
Farmington finance director Robin Hanson said the new system was prompted by requests from residents. On several occasions, she said, some residents indicated they did most of their day-to-day banking and bill paying online, and wanted to use the same option for paying their utility bills.
At the same time, the online payment system will help the city manage utility bill processing workflow better, Hanson said.
The online option allows residents to pay any or all of their city utility bills online. The city bills for water, sewer, garbage/recycling, streetlights and storm water services.
Farmington has about 6,500 utility customers. Residents pay their utility bills on a quarterly basis, but not all accounts are set up on the same timeframe. That means the city issues 2,000 to 2,200 utility bills each month, Hanson said.
Having the online option available, residents can set up regular payments that are withdrawn from their checking accounts. They can now use a credit or debit card to pay the bills, as well. The online option also allows them to make payments any time of day.
“We provide a lot of options for people,” Hanson said. “If they want to set up installments, they can do that, so if they want to pay a little bit each month toward their bill, they can do that, too.”
Residents can set up their eUtilityBilling account on the city’s website, www.ci.farmington.mn.us. The “Pay Your Utility Bill Online” link is on the right side of the home page.
“I think people will like it. We have a lot of people for whom mobile payment or mobile banking is a way of life,” Hanson said.
Hanson knows there are still residents in Farmington who will want to pay their utility bills through the mail or by dropping off payments at city hall. Those methods of payment will still be accepted, she said.