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Lawmakers target cell phone contracts

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ST. PAUL - Kristen Farrell is an educated, young Minnesotan who estimates she spent 15 hours fighting with Sprint mobile telephone representatives.

At one point, she said, she was transferred from one customer service representative to another until she had gone through what she estimated to be 15 of them. Later, to return a call from Sprint, she had to call number at least 10 times before reaching the right person.

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Don Davis
Don Davis has been the Forum Communications Minnesota Capitol Bureau chief since 2001, covering state government and politics for two dozen newspapers in the state. Don also blogs at Capital Chatter on Areavoices.
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