Lawmakers target cell phone contracts
ST. PAUL - Kristen Farrell is an educated, young Minnesotan who estimates she spent 15 hours fighting with Sprint mobile telephone representatives.
At one point, she said, she was transferred from one customer service representative to another until she had gone through what she estimated to be 15 of them. Later, to return a call from Sprint, she had to call number at least 10 times before reaching the right person.
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