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Residents can evaluate city's efforts online

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news Farmington, 55024
Farmington Minnesota P.O. Box 192 / 312 Oak St. 55024

The city of Farmington wants to know how it's doing. Residents can email questions, concerns and service requests directly from the city's Web site at www.ci.farmington.mn.us.

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How does it work? First, visit the home page and see the "At-Your-Service" link. That link allows residents to e-mail their requests/comments to city staff.

Once the e-mail has been received, a reply is sent to the resident alerting them that the e-mail has been received and routed to the appropriate department and staff member.

Once the service has been completed the resident will be e-mailed a short survey to complete regarding the recent service request.

The feedback received from the surveys will allow city staff to evaluate and measure the level of customer satisfaction during service-related interactions.

The survey link can also be used to simply tell the city of Farmington staff how they are doing and how they can improve service.

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